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24-Hour Carolina Based Monitoring
CPI is one of the only security companies in the area that designs, installs, monitors and services its own security systems.
Dedicated 24-hour U.L. Listed Monitoring Station
In order to offer the best around the clock protection possible, CPI owns and operates the most advanced central monitoring station in the country. Located in Charlotte, NC, this facility is equipped to deliver the fastest response time during a burglary, fire or medical emergency. All Monitoring Station employees undergo a rigorous certification program and a seven year criminal background check. Our number one priority is always making sure that your emergency situation is handled in the fastest way possible... when every second counts.
24-Hour / 7 Days A Week Customer Care
Having a new security system, as with any new piece of equipment, may take time getting use to. That is why CPI has Customer Care Agents are ready day or night to assist you with any questions you may have. We can talk you through user instruction, schedule on-site service, answer billing questions and also provide technical support immediately. This is our "One Call" solution.
Full Time Security Professionals
CPI prides itself on providing the best customer service in the security industry. To deliver this promise, CPI employs only full time, Sales Representatives, Installation Technicians, Customer Care Agents and Central Monitoring Operators. All are extensively trained and undergo a 4-year background check and are registered with the NC Private Protective Services Agency.
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