Just as home security is important, business security keeps important documents, expensive equipment and, most importantly, employees safe. Every year, billions of dollars are lost in commercial theft and vandalism. Business security systems keep your establishment from falling victim to burglary. At CPI Security, we custom-design every business alarm system to help you remain within budget while still getting the security features you need and want.

With crime on the rise (and no drop in sight), you can’t afford to operate your business without a reliable security system. CPI’s business security systems offer the following benefits:

• 24-hour monitoring from a Central Monitoring Station
• Free on-site business security evaluation
• Around-the-clock Customer Care Center
• Intrusion and fire detection
• Video surveillance
• Access control
• & Much More

Since 1976, CPI has been protecting businesses with its advanced business security systems. As the largest locally owned-and-operated security company in the Southeast, CPI is continuously improving its technology. We design, install, monitor and service our own commercial security systems, so you can rest assured that everything is conducted internally.

At CPI, we take our staff-and our services-seriously. Not only do we complete a four-year background check on potential employees, but we also train them extensively and ensure they are registered with North Carolina’s Private Protective Services. We want our customers to feel safe and comforted when they speak to CPI representatives. Earning a customer’s trust is of utmost importance.

Since 2003, CPI has invested $9 million into its home and business security systems, in order to create the most innovative and technologically advanced central monitoring station in the nation. We strive to provide the fastest response times in the industry, including for burglary, fire and medical emergencies. Business owners also appreciate the benefits of remote access, which allows them to stay in constant contact with CPI via mobile phone or the Internet.

If you would like to learn more about CPI’s business security systems, contact us today. Business security is no longer a luxury in today’s society-it’s a requirement.

Contact CPI to learn more about business security services and products.

In addition to CPI’s business security services, you can implement your own business security measures.

In today’s unpredictable world, your business is always at risk of theft and fraud. Rather than picking up the pieces after a break-in occurs, it’s best (and easiest) to take preventive measures. As a business owner, you have much to protect. From expensive equipment, to important documents, to invaluable employees and more, the safety of your business rests in your hands. Thanks to CPI’s business security services – and a few do-it-yourself tips – you can enjoy peace of mind.

But business security doesn’t stop at CPI’s business security packages. Being proactive is the best form of prevention. The following do-it-yourself tips will ensure your establishment is fully protected from burglary.

Doors & Windows – Similar to family security, your business should be surrounded with updated doors and windows. Doors should be made up of solid construction, including hinges and jambs. All windows should consist of burglar-resistant glass and secure locks, as well as meet fire-code requirements.

Business Alarm Monitoring – CPI is the largest locally owned-and-operated security company in the Southeast. Our business security services include a central monitoring station, around-the-clock customer service, video surveillance, fast response times, access control, 24-hour monitoring, intrusion and fire and carbon monoxide detection, full-time security professionals and more.

Adequate Lighting – Most (if not all) burglars prefer to work in the dark. Security lights-both indoor and outdoor-provide sufficient after-hours lighting and will deter potential intruders.

Exterior of Building – Check the roof, walls and basement of your building and secure any exposed areas. Don’t place anything in front of or near the building that would block full visibility.

Key Access – Always keep a record of who has access to building keys, as well as identification/account numbers, security codes, parking cards and more. When an employee leaves the job, reclaim important property belonging to your company. What’s more, regularly change access/security codes.

To learn more about CPI’s superior business security services and business security packages, contact us today. At CPI, your safety is our top priority.

Contact CPI to learn more about business security services and products.

• Make sure you have good locks on all exterior doors. Reinforce exterior door frames and lock all doors any time you leave the house.
• Close garage doors whether at home or away.
• Lock all gates on fences around property.
• Don’t leave anything of value-including tools, bikes or lawn equipment on sidewalks, lawn or driveway.
• Have a trusted friend, neighbor or family member keep an eye on your home while you’re away on business or vacations.
• Never keep a large amount of cash in your house. Store valuables, such as jewelry, in a safety deposit box.
• To deter after-dark thefts, use exterior lighting to illuminate possible hiding places around the house and make sure bushes and hedges are trimmed back so they don’t provide concealment.

Contact CPI Security today to help secure your home!

Unless the fire is small and can be extinguished easily, don’t try to fight the fire on your own. Get out of your home using your fire escape plan and let the firefighters take care of the fire.

Prepare

• Install smoke detectors on every level of your home and in or near every sleeping area. Learn how CPI’s monitored fire communicator is superior to a standard smoke detector.
• If you live in a building with more than one level, have escape ladders for upstairs rooms.

Plan

• Draw a home escape route that shows 2 ways out of every room.
• Make sure that windows and doors can be unlocked and opened quickly
• Choose a special meeting place in front of your house or apartment where the.

Practice

• Everyone in your family should be familiar with your escape plan
• Experts recommend that you practice your escape plan at least twice a year.

If a fire breaks out…

• Stay calm. Alert all the members of your family that there is a fire.
• Check closed doors with the back of your hand. If you feel heat DON’T OPEN IT. Use your secondary escape route.
• If there is smoke, crawl on your hands and knees.
• Make your way out together, according to your escape plan.
• Do not open any doors other than the ones you need to escape through.
• When everyone is safe outside, call the fire department from a cell phone or neighbors home.
• DO NOT GO BACK IN THE HOUSE for any reason until the fire department tells you it is safe.

Contact CPI today to learn more about monitored fire detection from CPI Security.

• I don’t remember my User Name or Password.
• When arming the alarm system from the website or phone will the system still give the delay beeps?
• There is a door/window showing open on the website but there is nothing open at the premises?
• I left a door open at home, am I still able to arm my system from the website/mobile device?
• When trying to access the log in screen, I get a “page not found error.”
• When I enter my user name and password the page doesn’t load.
• What mobile phones are compatible to get the inTouch application?
• Where do I go download my mobile app?
• When trying to load the PDA device application to my phone it gives an outdated software error.
• When going through the customer setup I get an error that multiple zones are labeled identical?
• I’m not receiving email, text or any notifications from my Alarm System?
• I added a user code to the control panel using the keypad. Why doesn’t it show up on the website?
• What is the difference between an Alarm and Normal Activity?
• What does it mean when a motion sensor shows an “Activated” or “Idle” status?
• I tried to arm my system through the website and it says “arming failed”. What’s the problem?
• When trying to download the history from the website when I try to open the document I get an unable to open error?
• Receive a unit not responding notification.
• Receive a hardware failure notification.

Q: When arming the alarm system from the website or phone will the system still give the delay beeps?
A: Yes, the alarm system will still give the delay beeps.

Back to the top.

Q: There is a door/window showing open on the website but there is nothing open at the premises?
A: When at the premises, check the zone that is showing open; try to opening and closing the door/window to ensure that it is properly closed.

• If this does not correct the issue, please contact CPI at 1.800.948.7133 ext 6280 for further troubleshooting or schedule a service visit.

Back to the top.

Q: I left a door open at home, am I still able to arm my system from the website/mobile device?
A: Yes, you are still able to arm the system. The system will automatically bypass the open zone to allow arming of the system.

Back to the top.

Q: When trying to access the log in screen, I get a “page not found error”
A: Check to make sure the web address is correct (www.cpisecurity.com//customer-solutions/services/intouch). Ensure that internet connection is active.

Back to the top.

Q: When I enter my user name and password the page doesn’t load.
A: Ensure “pop up blocker isn’t enabled if so you will need to disable this to gain for access to the website.

• Confirm the Log In and Password is entered in correctly
• Refresh the website and re-enter the User Log In and Password

Back to the top.

Q: I don’t remember my User Name or Password.
A: If you forgot your user name click on the ‘login help?’ link.

• For User Name enter your email address and your user name will be emailed to you.
• For Password enter your user name, you will then have to answer your security questions. If you do not remember the answer to your security question contact CPI at 1.800.948.7133 ext 6288 to reset your password

Back to the top.

Q: What mobile phones are compatible to get the inTouch application?
A: BlackBerry app’s works on Curve, Bold and 8800 Series devices; it does not support the BlackBerry Storm currently. Storm users can access the mobile site at. www.cpisecurity.com/pda

iPhones – iPhone App is in development and will be available at the iTunes store soon! Please check back for udpates and more information. Browse to www.cpisecurity.com/pda to access your account through the iPhone’s browser.

All other web-enabled PDA users can access their account through – www.cpisecurity.com/pda

Back to the top.

Q: Where do I go download my mobile app?
A: For BlackBerry users go to www.cpisecurity.com//customer-solutions/services/intouch#benefits
iPhone users will be able to find the app in the iTunes store when it becomes available.

Back to the top.

Q: When trying to load the PDA device application to my phone it gives an outdated software error.
A: Log onto your manufacturer’s website and check for correct current software update or you can bring your phone into the nearest service store location for your service provider and have them update your phone to the most current software release.

• BlackBerry App currently only supports the Curve, Bold and 8800 Series devices. BlackBerry User’s confirm your BlackBerry is App compatible, if you are not able to download apps the mobile app will not work, you can go to www.cpisecurity/pda to enter the mobile site and control your system remotely.

Back to the top.

Q: When going through the customer setup I get an error that multiple zones are labeled identical?
A:  Go through sensors list and edit the list to make all zones unique in identification.
*Note: this will not change what the system says at the premise.

Back to the top.

Q: I’m not receiving email, text or any notifications from my Alarm System?
A: Please go through the following steps -

1. When you log into your account go to the ‘notification’ tab and confirm that you have notifications enabled. If it is, continue to 2.
2. Confirm that you have the correct email address listed to be notified on. If it is, continue to 3.
3. If receiving text notifications confirm that your phone number to be text is correct. If it is, continue to 4.
4. If all of this information is correct, please contact CPI at 1-800-948-7133 ext. 6280 for further assistance.

Back to the top.

Q: I added a user code to the control panel using the keypad. Why doesn’t it show up on the website?
A: The inTouch web control site does not display User Codes that were programmed into the control panel directly. User Codes created directly at the control panel may replace User Codes reflected on the website, but the website will not show the change. If you would like the website to reflect accurate User Codes, we recommend that you use the website exclusively when making changes to your panel User Codes.

To change User Codes through the website, login to your inTouch account and go to Security >> User Codes.

Back to the top.

Q: What is the difference between an Alarm and Normal Activity?
A: Alarms are events that require immediate attention and sometimes action. Any time a sensor detects activity when it is armed is an Alarm. Alarms usually cause the siren to sound and can be reported to a central monitoring station.

Normal Activity includes any activity detected that is not an Alarm because the sensor was not armed when the activity was detected. When a door opens and the system is not armed, that is Normal Activity.

You can receive notifications and view system status and history for both Alarms and Normal Activity. Using the Notifications tab on the website, you can customize notifications for the various sensors in your system.

Back to the top.

Q: What does it mean when a motion sensor shows an “Activated” or “Idle” status?
A: Whenever a motion sensor detects activity, it tells the panel. The motion sensor reports activity regardless of the panel arming state.

If no activity is detected then the idle status will show.

Back to the top.

Q: I tried to arm my system through the website and it says “arming failed”. What’s the problem?
A: If your system is already armed, additional arming commands sent through the website will fail. For example, if your system is currently in Arm Stay mode, a website command to change it to Arm Away mode will fail.

You must first disarm the system through the website, and then send the Arm Away command. Likewise, if the system is in Arm Away mode, a website command to change it to Arm Stay mode will fail.

You cannot switch from Arm Stay to Arm Away mode and vice versa through the website. You must always disarm the system first, and then arm it to the desired mode.

Back to the top.

Q: When trying to download the history from the website when I try to open the document I get an unable to open error?
A: Make sure you are using the correct document viewer to open the downloaded file, ex: Microsoft Word, Notepad or Web-Browser depending on the file choice selected to download the file.

Back to the top.

Q: Receive a unit not responding notification?
A: You may receive this message due to a variety of factors:

1. The Panel lost power for an extended period and the panel battery is drained, therefore the inTouch radio cannot transmit.
2. The radio has been tampered with, destroyed, disconnected or has otherwise malfunctioned.
3. Wireless signal strength issue or coverage issue. (See troubleshooting tips below.)

If all checks out ok contact CPI Technical Support at 1.800.948.7133.ext 6288 for further troubleshooting or schedule a service visit.

Back to the top.

Q: Receive a hardware failure notification?
A: Confirm that the devices at the home are not being tampered with.

If you just changed a battery to a device insure that the cover to the device is placed back on securely.

Please contact CPI at 1-800-948-7133 ext. 6280

Back to the top.

During a burglary, fire or medical emergency, these systems assist in promptly notifying authorities to immediately respond. Receiving a quick response in these urgent situations is critical, so making sure that you have a quality cellular backup system should always be a top priority.

Cellular backup systems have many advantages. They allow you to easily connect to your home monitoring system from any mobile device. They also give you the ability to have control at your fingertips for a rapid emergency response where alarm signals will be transmitted to your central alarm station, even if your phone line is cut.

Telephone line tampering used to be rare, but it has become more commonplace. Cellular backup systems are ideal for security systems where the phone lines are vulnerable to attack, such as thieves cutting through your telephone line during a burglary. They can also be used to monitor alarm systems in areas without telephone service.

Your telephone line might be the weakest link in your security system. A digital cellular backup unit will attempt to get the signal through, even if your telephone line is disabled. Cellular backup systems automatically detect the outage of the land-based telephone system, in turn providing an output signal to a latching relay. The latching relay causes the activation of a pair of switching relays to automatically switch the connection of the alarm communicator of the land-based system to a cellular system.

CELLULAR BACKUP SYSTEM INSTALLATION OPTIONS

Always on the cutting edge and looking for the next phase in the security industry, CPI offers many options in home safety systems including cellular backup systems. One of the most important parts of any security system is professional 24-hour security alarm monitoring for quick emergency response. Only professional safety monitoring can guarantee that police and paramedics will be alerted when home security system is triggered.

Don’t waste precious, valuable time! Protect yourself from an unexpected emergency situation. Make the decision to safeguard you and your loved ones with CPI cellular backup systems. Rest assured knowing CPI will be there 24 hours a day, 7 days a week, 365 days a year for your safety.

Let a professional CPI representative assess which option best suites your needs with a free home evaluation today!

Contact CPI to learn more about cellular backup systems

Remote key fobs have many advantages. They are great for activating your home alarm system when you have your hands full upon entering or leaving your home. They also work well when you want to arm your system from any room in your home without being right next to your alarm system.

You can arm your home alarm monitoring right before you go to bed and ensure that your family and home remain safe from intruders. Remote key fobs even include a “panic” button that activates the house alarm and alerts the proper authorities in the event of an emergency.

During a burglary, fire or medical emergency, remote key fobs assist in promptly notifying authorities to immediately respond. Receiving a quick response in these urgent situations is critical, so making sure that you have a quality, workable remote key fob should always be a top priority.

One of the most important parts of any security system is dedicated, professional 24-hour security alarm monitoring for rapid emergency response. Only professional safety monitoring can guarantee that police and paramedics will be alerted when you trigger your security alarm system from your remote key fob.

REMOTE KEY FOB OPTIONS

There are many reasons why you should choose a CPI to monitor your home or business. Since 2003, CPI has invested nine million dollars to create the most advanced central alarm monitoring station in the country, located in Charlotte North Carolina, where we provide dedicated, 24-hour safety monitoring. All alarm monitoring station employees undergo a rigorous certification program and a seven year criminal background check to ensure that only the best service is provided to our customers.

Don’t waste precious, valuable time! Protect yourself from an unexpected emergency situation. Make the decision to safeguard you and your loved ones with CPI remote key fobs. Rest assured knowing CPI will be there 24 hours a day, 7 days a week, 365 days a year for your safety.

Let a professional CPI representative assess which option best suites your needs with a free home evaluation today!

Contact CPI to learn more about remote key fobs

An added benefit with today’s motion detectors is the use of PIR/Microwave Motion Detectors that contain Pet-Immune functions, allowing for the size and rate of speed thereby reducing the chance of a false alarm.

Motion Detection & Your Pet

CPI offers standard & Pet Friendly Motion Detectors. Our pet friendly motion detectors analyze the size, speed and shape of the electrical signal, so it’s able to discriminate small pets or rodents from intruders. Protect your home or business with a motion detector.

CPI has been protecting families and businesses with security systems since 1976 and is the largest locally owned and operated Security Company in the Southeast. Motion detectors is just one feature of our business and home alarm systems.

Contact CPI to learn more about security alarm monitoring

In addition to an alarm system, you should also implement basic residential security practices to prevent burglary. The following checklist consists of simple steps to optimize your home’s safety, as well as the safety of you and your loved ones.

10 Easy and Inexpensive Home Security Best Practices

• Install outdoor lighting around entrances, in the yard, and by the mailbox. Consider motion detector lights, as they are triggered by the intruder’s movements.
• Tidy up your landscape by trimming bushes and hedges, as well as mowing the lawn on a regular basis. This eliminates potential hiding spots.
• Update your locks and install deadbolts on main entrances.
• Similar to your locks, replace any hollow-core doors with solid wood or steel doors. These are much more difficult to break down.
• Never leave the garage door opener in your car–an intruder can easily break in, open the garage and literally walk into the house.
• For maximum residential security, one of the best things you can do is change your routine. Burglars don’t typically strike without knowing your daily schedule. Therefore, switch it up: come home for lunch every so often, set your stereo on a timer, have a friend stop by in the evening from time to time, etc. To stop a burglar from planning a break-in, confusion is key.
• If you’re planning on taking a trip, ask a neighbor to pick up your mail and newspapers.
• Get a watchdog. Dogs aren’t called a man’s best friend for no reason–they are loyal to their masters and fiercely guard their territory.
• Join your neighborhood watch for improved home security. If you don’t have a watch program, consider starting one.
• Ensure your doors and windows are locked every night before going to bed. While this seems like a no-brainer, it’s often overlooked.

CPI – The Best in Home Security

You may not know when someone is plotting to invade your home, but you can prevent it from taking place. Since 1976, CPI has provided home security to residents in Greenville, South Carolina; and Raleigh, Charlotte and Greensboro, North Carolina. Complete with 24-hour security alarm monitoring, CPI notifies police and paramedics as soon as your security system is triggered. CPI takes safety seriously – you can’t afford anything less than the best when it comes to home security.

CPI’s Real Time Response System, or R2 system, allows you to connect with a qualified professional during an emergency without using a phone. What’s more, the inTouch Cell Backup and Web Control System offers continual service even when your phone and/or power is out, so you can remain connected at all times. For more information, contact CPI Security today.

Contact CPI to learn more about home and residential security products and services.

First and foremost, you need to secure your business with a reliable, no-fail alarm system. Research several security companies to determine which one is best for your business. If you’re unsure of what to look for, the following list reveals the basic features of a monitored business security system.

• Control panel – Where things like wiring, backup battery and phone-line connection are located.
• Siren – Notifies you of a break-in, but also wards off the intruder.
• Keypad – Where system is armed/disarmed.
• Indoor motion detector – Detects human movement and presence.
• Window and door detectors – Alarm is triggered when a door or window is opened.
• Central monitoring – All business security systems consist of a central monitoring station, which is where the company’s headquarters are located. When set off, the control panel sends a message to the monitoring location, which is supervised 24 hours a day, seven days a week.

You can add other elements to your alarm system to ensure complete business security, including a smoke detector, video surveillance, closed-circuit television, panic button, broken glass detectors and more. But protecting your business establishment, assets and employees doesn’t stop at a comprehensive monitoring system; there are simple steps you can take to prevent burglary.

• Keep a record of who has keys to the establishment.
• Hire security officers to patrol the building.
• Install dead bolt locks on all entryways.
• Similar to your home, implement a business security plan in case a break-in does occur.
• Ensure there is adequate lighting in and around the establishment. Also, install motion light detectors outside of the building.
• Make sure your business is easily seen from the street (i.e. trim bushes and hedges, cut back landscape, etc.).
• Install a doorbell or chime that notifies you when someone has entered the building.

CPI – The Best in Business Security

For over 20 years, CPI Security Systems has protected businesses in the Carolinas. The company designs, installs, monitors and services its security systems; its employees are full-time, undergo a 4-year background check, and receive extensive training. To learn more, watch CPI Security’s informational videos for a comprehensive overview of its services. More than just business security, however, CPI specializes in home security also. Contact the experts at CPI Security now, and enjoy peace of mind every day.

Contact CPI to learn more about business security services and products.