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CPI's headquarters is located in Charlotte, North Carolina. This location is the operations center for Central Monitoring, Sales, Marketing, Accounting and Corporate Events. In addition to its headquarters, CPI has field offices in Raleigh, Hickory, Winston-Salem, and Asheville.
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Dedicated 24-hour U.L. Listed Monitoring Station
Since 2003, CPI has invested nine million dollars to create the most advanced central monitoring station in the country, located in Charlotte North Carolina. Its only purpose is to serve CPI customers with the fastest response time during a burglary, fire or medical emergency, and to provide the best in Customer Care. All Monitoring Station employees undergo a rigorous certification program and a seven year criminal background check. Our number one priority is always making sure that your emergency situation is handled in the fastest way possible... when every second counts.
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24-Hour Customer Care Department
Having a new security system, as with any new equipment, can take some getting use to. That is why CPI's Customer Care Department is open day and night to help you with any questions or challenges you may have with your system. We can walk you through user instruction, schedule on-site service, answer billing questions and provide immediate technical support.
CPI "Service Plus" & Equipment Warranty*
CPI Service Plus means you will never have to pay for a service call. Should you have an inoperable security system, CPI promises to make ourselves available within 24 hours to make the needed repairs. *Applies to active residential CPI monitored accounts only.
No False Alarm Guarantee** (Real Time Response Systems only)
With the creation of Real Time Response technology, CPI is able to offer you the only No False Alarm Guarantee in the industry. This will assure that if you receive a false alarm fine due to equipment malfunction, CPI will credit your account for the full amount of the fine.
**Applies to R2 customers with the Real Time Response System and active residential CPI monitored accounts only.
Dedicated Installation Technicians
The CPI technician who installs your security system is a full-time, factory trained professional. They have all completed the most extensive training regiment in the industry. What does this mean for you? We will treat your home with the finest care possible and provide you with a clean, expert installation of all equipment.
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