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VoIP Digital Internet Phone services come with their own set of steps that will need to be completed before they will work well with your CPI Security System.
>> More about VoIP
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We at CPI Security Systems are always pleased to receive feedback from our customers. Without feedback from customers like you, it can be difficult to determine if we are meeting our customer service standards. We take customer comments and complaints very seriously. CPI will continually work to improve our services and surpass customer expectations. |
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RESIDENTIAL SERVICE PLUS PROGRAM
CPI Service Plus Features:
- Free replacement parts and installation on your CPI installed security system relating to normal wear and tear and equipment malfunctions.
- Free Quality Control inspection on any attempted burglary or fire emergency at customer request.
CPI Service Plus Program Rules:
- Service Plus does not cover batteries, acts of God, willful damage or damages occurring from incidents including (but not limited to): fire, vandalism, flooding, or other events that CPI could not prevent. (i.e. Lightning or storm damage, which is typically covered by homeowners insurance).
- Service Plus does not cover equipment relocation or installation relating to customer renovations, re-models or changes to the home. These are subject to Time and Material billing.
- Additional equipment may be added for current product pricing and $50 per site visit.
- In order to receive service your account must be current with no outstanding balances. Non-emergency repairs are scheduled during normal business hours (Monday through Thursday 8AM – 9PM and Friday and Saturday 8AM – 5PM). Emergency repairs not completed during normal service hours are subject to an extra charge ($75 for Service Plus customers, $150 for non-Service Plus).
- This program will be billed in conjunction with your monitoring rate and is subject to monitoring agreement terms.
- Should you cancel Service Plus, you cannot add it back later.
- Service Plus is subject to change without notice, including prices, liabilities and rules.
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