CPI Security is proud to be named 2023 Monitoring Center of the Year. The Monitoring Association (TMA) and SDM awarded CPI Security Monitoring Center of the Year at its annual TMA Monitoring Center Excellence Awards in April.
“We would like to thank The Monitoring Association for their support of the security and monitoring industry,” CEO and Founder of CPI Security Ken Gill said. “It’s an honor to be named TMA Monitoring Center of the Year. This award is a true testament to the contributions of our Central Station operators and the entire CPI team. It makes me proud to see them uphold our core values of integrity and protecting our communities.”
TMA’s Excellence Awards recognizes monitoring centers and outstanding personnel who perform in the highest professional manner, thereby making significant contributions to the betterment of the alarm industry and the alarm profession, while demonstrating exceptional service to their customers and community.
A TMA-appointed, volunteer panel judged the applicants on a variety of protocols, advancements, and contributions to the industry, including:
- Training and education
- Disaster recovery solutions
- Use of technology
- False dispatch procedures and false alarm reduction efforts
- Community engagement
- Employee recognition programs
- Quality of alarm records
- Relationships with Authorities Having Jurisdiction (AHJs)
- Customer relations
- Engagement with industry groups
CPI Security last won TMA Monitoring Center of the Year in 2013. In 2019, TMA awarded CPI Security the Marvel Technology Award for proving innovative and cutting-edge technology in its professional monitoring center.