Important Customer Alert
We want to make you aware of reported unethical activity in your area. In some cases, the actions may have been unlawful. Including:
- Door-to-door sales representatives claiming that the CPI Security System is Wi-Fi-based and will become inoperable if your internet goes out. This is false. CPI Security Systems support dual-path communications using both cellular-based and internet-based communications to provide consistent and reliable alarm communications and remote access. Internet connectivity is not required as the system can function as a cellular-only solution as well.
- Door-to-door sales representatives from other security providers claiming they are there to perform a necessary update to your CPI panel with the intent to replace your system with theirs
- Claiming your CPI system is out of date and will no longer support current and emerging cellular connections
- Misrepresenting security systems at “no cost”, when actual costs can be in the thousands, while failing to clearly disclose terms and conditions associated with their agreement
- Failing to disclose a “hard credit pull” necessary to secure equipment financing, which can negatively impact your credit score
Buyer beware! In many cases, these salespeople are hired on as temporary contract employees, are trained quickly, and are highly compensated to bring on as many new customers as they can by any means necessary. These individuals have one goal – switch your CPI service to theirs, regardless of the consequences to you or your family. This activity is unethical and may be fraudulent.
Unfortunately, our industry has a handful of competitors who have a history of deceptive practices. One example is Vivint.
- Federal Trade Commission: In April 2021, they settled a lawsuit brought by the Federal Trade Commission and were required to pay $20 million for allegations that the Utah-based firm misused credit reports to help unqualified customers obtain financing for the company’s products and services. To read more, click here.
- Arizona Attorney General: In March 2022, the Attorney General’s Office (AGO) of Arizona alleges that Vivint, primarily through its door-to-door salespeople, made false representations to induce Arizona consumers to enter contracts. Vivint was required to pay $400,000 in restitution, civil penalties and fees. Click here to read more.
- US Justice Department: In January 2021, Vivint was required to pay the United States $3.2 million to resolve allegations that Vivint employees made false statements to secure financing for customers’ purchases of Vivint’s home monitoring products, the Justice Department announced today. To read more, click here.
If you are concerned about the representations anyone made about. CPI or your security system, please contact us immediately.
At CPI Security, it is our privilege to protect your home and family while striving to make our communities safer by providing the most innovative products in the industry.
Thank you for trusting in us.