Always there when you need us

We’re like your local neighborhood watch—if your neighborhood watch had the latest technology and worked closely with emergency response teams.

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with purchase of our Essentials Video Security System

Doorbell Camera, Outdoor Security Camera, Indoor Security Camera | CPI Security

(800) 827-4347

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Peace of mind

Protection you can count on

When you secure your home with CPI, your alarm system monitors your property and relays information to our Central Station Operators with our cutting-edge emergency response protocol, Real Time Response℠. If an alarm is triggered, our award-winning, UL-certified Central Station takes action to verify burglary, intrusion, fire, and medical emergencies via audio and video verification. In the event of an emergency, our specialized team contacts local authorities and relays vital information to first responders in real-time.

See Real Time Response℠ in action

How Real Time Response℠ works

Here’s how Real Time Response works when an alarm is triggered:



Alarm is triggered

You have the ability to cancel an alarm on the app or panel. If an alarm isn’t canceled and disarmed, our Central Station Operators will come over the two-way speaker.



Confirmation

If you cannot confirm that you are ok, whether that’s via the two-way speaker or if we call the primary phone number on the account, we act quickly to verify the emergency.



Authorities dispatched

Once we verify the alarm, we contact emergency responders on your behalf, dispatching the authorities and relaying vital information to them in real-time.

Emergency Response

Central station monitoring

Our professional alarm monitoring center, Central Station, is where our Central Station Operators actively monitor alarm panel signals. Proudly based in the southeast, it is a world-class, Five Diamond Certified, U.L. Listed Monitoring Center that provides specialized, regional home and business security protection for all CPI customers.

(800) 827-4347

What is a Verified Alarm?

Verified Alarms are alarms that have been confirmed as emergencies through audio and video verification, and relayed to local authorities. Due to the added protection of our industry-leading technology and highly specialized Central Station Operators, this means your alarms are given high-priority response while reducing false alarms.