Learn more about the Service Plus Program
- Free replacement parts and installation on your CPI security system for normal wear-and-tear or equipment malfunctions.
- Free quality control inspection on any attempted burglary or fire emergency at customer request.
- Service Plus does not cover batteries, acts of God, willful damage, or damages occurring from incidents including (but not limited to): fire, vandalism, flooding, or other events that CPI could not prevent. (i.e., Lightning or storm damage, which is typically covered by homeowners insurance).
- Free replacement parts and installation on your CPI security and home automation system for normal wear-and-tear or equipment malfunctions. (*Certain exclusions apply)
- Service Plus does not cover equipment relocation or installation relating to customer renovations, re-models, or changes to the home. These are subject to Time and Material billing.
- Additional equipment may be added for current product pricing and $50 per site visit.
- In order to receive service, your account must be current with no outstanding balances. Non-emergency repairs are scheduled during normal business hours (Monday through Thursday 8 AM – 9 PM and Friday and Saturday 8 AM – 5 PM). Emergency repairs not completed during normal service hours are subject to an extra charge ($75 for Service Plus customers, $150 for non-Service Plus).
- This program will be billed in conjunction with your monitoring rate and is subject to monitoring agreement terms.
- Should you cancel Service Plus, you cannot add it back later.
- Service Plus is subject to change without notice, including prices, liabilities, and rules.
- Customers who do not opt for CPI’s Service Plus Program are covered by a limited warranty of 1 year on parts and 90 days on labor. Service calls are charged at the standard Time & Materials rate afterward.
- For monitoring packages with CPI’s Basic Warranty, Service Plus may be added for an additional monthly cost.
- Service Plus must be added at the time of purchase, either installing a new system or renewing an agreement with CPI Security.
*Service Plus does not cover mesh networks, VC-736 camera, Sonos, or Amazon devices.
Ready to Add CPI’s Service Plus Program?
Peace of mind
The peace of mind you deserve
Our award-winning 24/7 monitoring team is always there for you and ready to respond when you need us most.
Your complete home security solution
Every CPI security system comes with 24/7 monitoring and emergency response. When it comes to your loved ones' safety and protecting your property, our Real Time Response℠ makes all the difference.
One integrated solution
Control your entire CPI home security system with the convenience of the inTouch™ mobile app. Arm your system, answer your door, view camera footage, and speak to those in and around your home—all from one app.
One month of monitoring, on us
If you refer a friend and they install a CPI Security system, you're eligible for a free month of monitoring.