Service Plus Program
Learn more about the Service Plus Program
- Free replacement parts and installation on your CPI security system for normal wear-and-tear or equipment malfunctions.
- Free quality control inspection on any attempted burglary or fire emergency at customer request.
- Service Plus does not cover batteries, acts of God, willful damage, or damages occurring from incidents including (but not limited to): fire, vandalism, flooding, or other events that CPI could not prevent. (i.e., Lightning or storm damage, which is typically covered by homeowners insurance).
- Free replacement parts and installation on your CPI security and home automation system for normal wear-and-tear or equipment malfunctions. (*Certain exclusions apply)
- Service Plus does not cover equipment relocation or installation relating to customer renovations, re-models, or changes to the home. These are subject to Time and Material billing.
- Additional equipment may be added for current product pricing and $50 per site visit.
- In order to receive service, your account must be current with no outstanding balances. Non-emergency repairs are scheduled during normal business hours (Monday through Thursday 8 AM – 9 PM and Friday and Saturday 8 AM – 5 PM). Emergency repairs not completed during normal service hours are subject to an extra charge ($75 for Service Plus customers, $150 for non-Service Plus).
- This program will be billed in conjunction with your monitoring rate and is subject to monitoring agreement terms.
- Should you cancel Service Plus, you cannot add it back later.
- Service Plus is subject to change without notice, including prices, liabilities, and rules.
- Customers who do not opt for CPI’s Service Plus Program are covered by a limited warranty of 1 year on parts and 90 days on labor. Service calls are charged at the standard Time & Materials rate afterward.
- For monitoring packages with CPI’s Basic Warranty, Service Plus may be added for an additional monthly cost.
- Service Plus must be added at the time of purchase, either installing a new system or renewing an agreement with CPI Security.
*Service Plus does not cover mesh networks, VC-736 camera, Sonos, or Amazon devices.
Ready to Add CPI’s Service Plus Program?
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Our award-winning 24/7 monitoring team is always there for you and ready to respond when you need us most.
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Best-in-class equipment including encrypted intrusion detection devices, smoke and carbon monoxide detectors, full HD security cameras with 24/7 recording, and innovative smart home technology.
Every CPI security system comes with 24/7 monitoring and emergency response. When it comes to your loved ones' safety and protecting your property, our Real Time Response℠ makes all the difference.
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Control your entire CPI Security system with the convenience of the inTouch™ app. Arm your system, answer your door, view camera footage, and speak to those in and around your home—all from one app.
Give $100, Get $100
If you refer a friend and they install a CPI Security system, you're both eligible for a $100 monitoring credit!