Terms & Conditions

New Residential Customers

Credit approval and a monthly monitoring agreement are required. For homeowners with approved credit, a minimum equipment investment of $499 and additional equipment may be paid in installments over 39 months at a 0% annual percentage rate through the CPI Smart Pay program. CPI Smart Pay requires a monthly monitoring agreement coterminous with the applicable installment term. Depending on the monitoring package chosen, CPI will take over up to 20 pre-wired functioning contacts of an existing system using CPI’s hard-wired system. A minimum equipment investment of $549 applies to takeovers. Applicable sales and use tax apply. Other restrictions may apply.

Free Professional Installation

Proof of homeownership or verified permission letter signed by property owner or manager required prior to installation. Installation fees may apply for additional exterior cameras. Installation of a keyless door lock may require a locksmith.


Systems with inTouch™ monitoring include CPI’s Service Plus Program. Basic Security includes CPI’s Basic Warranty Program. Click here for additional details.

Cellular Communication and inTouch Services

Cellular-based security systems require cellular network coverage. Interactive Security, Energy Management, Automation, and Video Monitoring options require an inTouch package. Excessive signaling with an advanced package may incur additional charges. Carrier charges may apply for receiving text messages. Service may be updated or changed without notice.


Our inTouch Security with video monitoring supports up to 4 cameras. Additional monthly monitoring fees may apply beyond 4 cameras. Your first camera requires a minimum of 650Kbps of upload speed. Each additional camera requires an additional 250Kbps of upload speed. The inTouch Doorbell Camera and inTouch 180 Indoor Camera require a minimum of 2Mbps of upload speed.

No False Alarm Guarantee

Applies to fines accrued due to system malfunction or an error on CPI’s part. It does not cover user error, negligence, or Acts of God. The customer will be required to provide a copy of the alarm fine. CPI will credit the customer’s CPI account for the amount of the alarm fine, the customer is responsible for making restitution for the fine directly. No False Alarm Guarantee only applies to customers with the Real Time Response System. Non-registered or permit fines are not covered.

Homeowners Insurance Discounts

Discounts for homeowner’s insurance are customarily given for alarm systems that monitor for intrusion and fire and will vary by the insurance company. Contact your insurance company for specific details.


Quoted monitoring rates require monthly ACH Draft or annual billing with initial amounts paid upfront.

Equipment Disclaimer

Photos are for illustrative purposes only and may not reflect the exact product/service actually provided. iPhone, tablet, and internet service are not included. Amazon, Alexa, and all related logos are trademarks of Amazon.com, Inc. or its affiliates. Google and the Google Logo are registered trademarks of Google LLC. Apple, App Store, iPad, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries.

No Surprises Act — Transparency in Coverage MRF